On this page
Your jewellery is valuable, so we insure every parcel for its full value from the moment it leaves our workshop in Surat until it is signed for at your address. This page explains what that cover includes, when it ends, and how to protect your jewellery after delivery.
What our delivery insurance covers
- Loss, theft and accidental damage while your parcel is in transit.
- Every order, in India and worldwide, sent with couriers such as FedEx, DHL or UPS or with our India delivery partners.
- Cover until the parcel is delivered and signed for by you or someone you authorise.
A signature is required on delivery. If nobody is available, the courier takes the parcel to a collection point, where it stays insured until you collect it with photo ID.
When the cover ends
Our insurance ends when the parcel is signed for. From then on, the jewellery is in your care and Zarna Jewels cannot be responsible for its loss, theft or damage. If the parcel arrives damaged or appears to have been opened, note it with the courier and contact us straight away at care@zarnajewels.com or +91 8733947879.
Insuring your jewellery after delivery
We recommend that you insure fine jewellery, especially engagement and wedding rings, with a home or specialist jewellery insurer in your country. Zarna Jewels does not sell insurance and does not endorse any particular insurer, so the choice of provider is yours. When you arrange cover:
- use the replacement value in your valuation report, which we include with every purchase;
- keep your diamond certificate, if you added one, with the valuation;
- check whether the policy covers loss and damage away from home, and how claims are settled.
Frequently asked questions
Do I pay extra for delivery insurance?
No. Insurance in transit is part of every delivery. The delivery charge for your address is shown at checkout.
What happens if my parcel is lost?
Contact us. We work with the courier and their insurer, and you are not left out of pocket for a parcel that was lost before it was signed for.
Can you recommend a jewellery insurer?
We do not endorse particular providers, but your valuation report gives any insurer the details they need.
