On this page
Chat with a jewellery specialist
Real people from our team in Surat — not a bot.
Whether you are choosing a diamond, checking a ring size or asking about an order, you can talk to a member of our team directly. The quickest way is WhatsApp: you can send photos and links, and we reply during opening hours. Your message goes to a person, not a bot.
What we can help with
- Choosing a diamond: shape, cut, colour, clarity and carat, and how to get the most from your budget.
- Engagement and wedding rings: settings, metals and how a band will sit with your engagement ring.
- Ring sizes: how to measure and what to do if you are between sizes.
- Custom designs: send us a sketch or a photo for a bespoke quote.
- Orders: delivery times, tracking, resizing and returns.
Ways to reach us
- WhatsApp: message us on WhatsApp at +91 8733947879.
- Phone: call +91 8733947879.
- Email: care@zarnajewels.com. We reply within one working day.
- About an existing order? Sign in and message us from the order page in your orders, so the conversation stays with your order.
We are open Monday to Saturday, 10:00 am to 7:00 pm India time (IST), and closed on Sundays and public holidays. Messages sent outside these hours are answered the next working day.
Prefer to see jewellery on camera?
Book a video consultation and a specialist will show you rings and diamonds up close, at a time that suits you.
Frequently asked questions
Is there a chat window on the website?
We chat on WhatsApp instead, so you can send photos, keep the conversation on your phone and pick it up later.
How quickly will you reply?
We aim to reply on WhatsApp the same day during opening hours, and to emails within one working day.
Can I order over WhatsApp?
We can help you choose and answer every question there; you then place the order securely on the website.
