Delivery Information – Zarna Jewels (A Brand of Sheladiya Diamond)
Last Updated: 16.04.2025

Zarna Jewels proudly offers worldwide shipping for our premium CVD Lab-Grown Diamond Jewelry, with a special focus on customers in India, Germany, New Zealand, the USA, the UK, and Australia. Please review the following policy, which outlines shipping, handling, and delivery timelines:

1. Shipping & Delivery Policy

• We provide worldwide shipping for CVD Lab-Grown Diamond Jewelry purchased from our online platform.

• Production & Customization: Customized orders typically require 7 to 10 days to craft before shipment.

• Shipping & Delivery Time: Once shipped, you can generally expect your order to arrive within 5 to 7 days (delivery time may vary based on your location).

2. Shipping Costs & Responsibilities

1. Separate Shipping Costs: Shipping charges are additional and must be paid by the customer.

2. Chargeable Shipping: We coordinate with trusted shipping partners; any shipping costs covered by us initially must be reimbursed by the customer, including government taxes, duties, or other applicable fees.

3. Shipping Arrangements & Tracking

1. Secure Shipping: Zarna Jewels collaborates with reliable carriers for fast and secure deliveries.

2. Tracking Information: A tracking ID is provided once the product ships.

3. Customer-Arranged Shipping: You may arrange your own shipping at your own risk. Zarna Jewels is not liable for loss, damage, or delays in such cases.

4. Shipping Responsibility & Insurance

1. Carrier Responsibility: When shipping is arranged by Zarna Jewels, the shipping company is responsible for the shipment once in transit.

2. Shipment Insurance: We insure all of our shipments with a reputable insurance provider for added peace of mind.

3. Claim Handling: If a shipment is lost, damaged, or delayed, the respective shipping company and insurance provider handle the claim. Zarna Jewels will not provide compensation beyond the insured value.

5. Customer’s Responsibility

1. Shipping Details: Ensure all shipping details (address, contact information, etc.) are correct before finalizing your order.

2. Taxes & Duties: Custom duties, import taxes, or any additional charges imposed by local authorities are solely the customer’s responsibility.

3. Own Shipping Arrangements: If you choose to arrange shipping independently, you assume full responsibility for any potential issues in transit.

6. No Additional Liability

1. Invoiced Amount: Zarna Jewels is not responsible for any expenses, taxes, or duties beyond the invoiced amount.

2. Claims: Shipping-related claims must be filed directly with the shipping company and insurance provider if an issue occurs.

7. Contact Us

For delivery inquiries or further assistance, reach out to us at:

• Email: Zarnajewels@gmail.com           Contact@zarnajewels.com

• Phone: +91 8733947879, +91 9825165050 (INDIA)

• Address: 301 - Siddharth Complex, Above Navrang Khaman, Hirabuag, Varachha Road, Surat

By purchasing from Zarna Jewels, you acknowledge and agree to the terms in this Delivery Information Policy. We are committed to providing high-quality service and timely deliveries, ensuring a smooth experience for our valued clients in India, Germany, New Zealand, the USA, the UK, Australia, and beyond.