Last Updated: [Insert Date]
This Privacy Policy explains how Zarna Jewels, a brand of Sheladiya Diamond, collects, uses, discloses, and protects your personal information when you use our website www.zarnajewels.com, make a purchase, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
Legal Entity: Sheladiya Diamond (Brand: Zarna Jewels)
Registered Address: 301-Siddharth Complex, Above Navrang Khaman, Hirabaugh, Surat, India
Contact: Care@zarnajewels.com | +91 87339 47879 | +91 98251 65050
We may collect the following types of personal and non-personal data:
Personal Information: Name, email address, phone number, billing/shipping address, payment details.
Order Details: Products purchased, order history, transaction records.
Technical Information: IP address, browser type, operating system, cookies, and browsing activity on our website.
Communication: Emails, chats, or calls with our customer service team.
Your information is used to:
Process and deliver your orders.
Provide customer support and respond to enquiries.
Send order confirmations, shipping updates, and account notifications.
Improve our website, services, and product offerings.
Send promotional offers, newsletters, and marketing (only if you opt-in).
Comply with legal obligations.
We do not sell or rent your personal information. However, we may share it with:
Service Providers: Courier companies (DHL, FedEx, etc.), payment gateways (Razorpay, PayPal), and IT service providers.
Legal Authorities: If required by law, regulation, or court order.
Business Transfers: In case of merger, acquisition, or restructuring of our company.
Our website uses cookies and tracking technologies to:
Improve website performance and functionality.
Personalize your shopping experience.
Analyze traffic and visitor behaviour.
You can disable cookies in your browser settings, but this may affect site functionality.
As we serve customers worldwide, your data may be stored and processed in servers located outside your country. By using our services, you consent to such transfers.
We use SSL encryption to protect online transactions.
Payment data is processed securely through trusted gateways (Razorpay & PayPal) and not stored on our servers.
We implement strict security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of personal information.
Depending on your location (e.g., GDPR in the EU, CCPA in the USA), you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications.
Withdraw consent at any time.
To exercise these rights, contact us at Care@zarnajewels.com.
We retain personal information only as long as necessary to:
Fulfil your orders.
Provide support services.
Comply with legal and tax obligations.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Updates will be posted on this page with the last updated date. Customers are encouraged to review it periodically.
This Privacy Policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Surat, India.
📌 For Privacy Questions & Requests:
Email: Care@zarnajewels.com
Phone: +91 87339 47879 | +91 98251 65050