Refunds & Returns

We want you to love your jewellery. If you change your mind, you can return a standard piece within 30 days of delivery, as long as it is unworn and in perfect condition. This page explains what can be returned, how to send it back safely and when your refund is paid.

Returns at a glance

What can be returned

Standard pieces from our collection can be returned within 30 days of delivery if they are unworn, unused and in perfect condition, with the original tag still attached. Every return is checked by our quality team before it is approved.

What cannot be returned

• Engraved pieces.
• Bespoke, customised and special-order pieces, because they are made only for you.
• Pieces that have been resized.
• Loose diamonds, unless they are in their original sealed packaging with their certificate.

Not sure about the size? Check our ring size guide before you order; we also offer one free resize within 30 days.

How to return your jewellery

1. Pack the piece securely in its original box, or similar protective packaging.
2. Add a note with your order number and the reason for the return.
3. Send it with a tracked and insured courier to the address below, and keep the tracking number.

Zarna Jewels – Returns Department
301 - Siddharth Complex, ABove Navrang Khaman, Hirabaugh, Varachha Road, Surat, India
Phone: +91 8733947879

For security, please do not write “Zarna Jewels”, “diamonds” or “jewellery” anywhere on the parcel. Insure the parcel for the full value of the piece. Return postage and insurance are paid by you; we refund the price of the piece, not the delivery charge of the original order. If you have any questions before sending it, email care@zarnajewels.com.

Returning from outside India

Email us first and we send you the paperwork. Use DHL, FedEx or UPS, declare the parcel as “Returned goods of Indian origin” at the value on your invoice, and put a copy of the invoice inside. Import duties or taxes you paid in your own country are charged by your customs authority, not by us, so we cannot refund them; your customs office may refund them on request when goods are returned.

Refunds, exchanges and store credit

When your return arrives, our quality team checks it, which usually takes 10–14 working days. Once it is approved we refund your original payment method within 7–10 working days. If you prefer, we can exchange the piece or give you store credit instead.

Cancelling an order

You can ask to cancel an order from your orders while it can still be cancelled online. The cancellation page shows the amount that would be refunded before you confirm, and our team reviews every request. Once a made-to-order piece is in production, please message us about it instead.

Drop-off and collection

Customers in Surat can drop off a return, or collect a piece, at our showroom by appointment. Email care@zarnajewels.com to book a time; photo ID is needed for both drop-off and collection. We tell you when your piece is ready to collect.

Frequently asked questions

How long do I have to return my jewellery?

30 days from delivery, for unworn standard pieces in perfect condition with the original tag attached.

Can I return a ring that has been resized?

No. Resized, engraved, bespoke and customised pieces cannot be returned or exchanged, because they have been changed or made especially for you.

When will I get my money back?

Our quality check usually takes 10–14 working days after the piece arrives. Once it is approved, the refund reaches your original payment method within 7–10 working days.

Can I exchange instead?

Yes. Tell us in your note, and we will exchange the piece or give you store credit once the return is approved.

October 2026 diamond offer: terms and conditions

Who these terms apply to: only orders placed under the October 2026 lab-grown diamond offer (1–31 October 2026), run by Zarna Jewels, a brand of Sheladiya Diamond. For those orders, the offer terms below apply together with this returns policy, and where the two differ, the offer terms apply. All other orders follow the returns policy above, without any deduction.

The offer

• Offer period: 1 October 2026 to 31 October 2026.
• Price: ₹10,000 per carat for an eligible laboratory-grown (CVD) diamond: F colour, VS1 clarity, cut as applicable to the chosen piece, centre diamond up to 1.99 carat.
• How it is calculated: on the actual carat weight, for example 0.50 ct = ₹5,000, 1.00 ct = ₹10,000, 1.50 ct = ₹15,000 and 1.99 ct = ₹19,900. The offer price covers the eligible diamond only.
• Eligible jewellery: Zarna Jewels pieces containing an eligible diamond, including engagement, solitaire, wedding, diamond, eternity and couple rings, bracelets, tennis bracelets, bangles, pendants, necklaces, earrings, men’s diamond jewellery and custom designs, subject to availability.

What is charged separately

Gold, 925 sterling silver and other metals, making, setting, customisation and design charges, certification, shipping, and applicable taxes and duties are charged at their regular prices. The offer does not reduce or replace the price of the setting or any other charge.

Certification

Diamonds under this offer are supplied without a certificate. A certificate can be requested for a fee, which is added to the order and is subject to the laboratory’s availability and requirements.

Custom jewellery

Custom pieces under the offer are subject to design confirmation, diamond and metal availability, your approval, and the applicable production and customisation charges. Once production has started, design changes may not be possible or may cost extra.

Combining, limits and payment

• The offer cannot be combined with any other discount, promotional code, coupon, first-order discount or offer.
• There is no minimum purchase, no maximum order value and no limit on the number of eligible diamonds, subject to availability.
• Advance payment is required; cash on delivery is not available. Production starts once payment is received and the order and design are confirmed.
• Payment should normally be completed by 31 October 2026. In some cases we may accept payment until 1 November 2026; orders completed later are charged at the prices of that time.
• Once an eligible order is confirmed and paid during the offer, its diamond price is protected from later price changes. Metal, making, customisation, certification, shipping, taxes and duties are not price-protected.

Returns, exchanges and cancellations under the offer

• The 30-day return window and the conditions above apply to offer orders too. Because of the volume of offer orders, processing a return, exchange or cancellation may take up to 30 days after the offer ends on 31 October 2026.
• Customised, engraved and specially made pieces cannot be returned, exactly as in the policy above.
• Where a return of an offer order is accepted and a refund is due, 20% of the total order value is deducted to cover processing, production and related costs. This deduction applies to offer orders only.

Production and delivery under the offer

• India: production usually takes 5–7 working days and standard delivery 2–3 days. A slower, free delivery service of 10–15 days may be available.
• International: timings depend on production, shipping method, destination, customs and local couriers. A slower, free international service of about 10–15 days may be available. Customs delays are outside our control.
• Duties and taxes: international customers pay any import duties, customs and clearance charges and local taxes. Taxes are excluded from the advertised offer price unless stated otherwise.

Other terms

• The offer is available internationally where we can deliver, including the USA, the UK, Australia, New Zealand, Canada and Germany.
• Diamonds and designs are subject to availability; if a chosen diamond is unavailable we may offer an eligible alternative for your approval.
• Photos, videos and renders represent the design; the specifications confirmed in your order take precedence.
• Customisation can change the price, production time, metal and diamond weight and charges; any extra cost is confirmed before your order is confirmed.
• We may modify, extend, suspend or end the offer, correct pricing or technical errors, and refuse or cancel orders affected by fraud, misuse, false information, payment irregularities or pricing errors. Refunds for such cancellations follow our normal payment and refund procedures.
• The offer is for purchases made directly from Zarna Jewels, cannot be transferred or resold and has no cash value.

By ordering under the offer you confirm that you have read these terms and understand that the offer price applies to the eligible diamond only, that other charges, taxes and duties are separate, and the certification, payment, return and delivery conditions above.