Frequently Asked Questions (FAQs) – Zarna Jewels (A Brand of Sheladiya Diamond)
1. About Zarna Jewels
Q: What is Zarna Jewels?
A: Zarna Jewels is a luxury brand under Sheladiya Diamond, specializing in CVD Lab-Grown Diamond Jewelry. With over 30 years of experience in natural diamonds and 7 years in CVD lab-grown diamonds, we cater to global clients with high-quality diamonds and custom jewelry.
2. Product & Customization
Q: What types of jewelry does Zarna Jewels offer?
A: We offer a wide range of diamond jewelry, including:
- Engagement & wedding rings
- Earrings
- Bracelets
- Necklaces & pendants
- Custom-made jewelry
Q: Can I customize my jewelry?
A: Yes! We accept custom orders where clients can specify diamond size, shape, metal type, and design preferences.
Q: What types of diamonds do you use?
A: We exclusively use CVD Lab-Grown Diamonds, which are ethical, sustainable, and have the same brilliance and quality as mined diamonds.
3. Ordering & Payment
Q: How can I place an order?
A: Orders can be placed directly on our website. For custom orders, contact our customer support for assistance.
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, UPI, and secure online payment gateways. All transactions follow government regulations under Surat jurisdiction.
4. Shipping & Delivery
Q: Do you offer worldwide shipping?
A: Yes, we ship globally using trusted courier partners.
Q: Who pays for shipping?
A: The customer is responsible for shipping costs. However, we offer chargeable shipping arrangements with extra insurance to ensure product safety.
Q: How can I track my order?
A: Once your order is shipped, we provide a tracking ID so you can monitor delivery status.
5. Returns & Refunds
Q: What is your return policy?
A: We offer a 15-day return policy where items can be returned for store credit. The product must be in original condition, unused, and include all documentation.
Q: Are refunds available?
A: Refunds are issued as store credit only. If the product is damaged or altered, the return request may be denied.
6. Jewelry Care & Maintenance
Q: How should I care for my diamond jewelry?
A: We recommend:
- Cleaning with a soft cloth and mild soap.
- Storing in a jewelry box to avoid scratches.
- Avoiding chemicals, lotions, and extreme temperatures.
Q: Do you offer jewelry repairs?
A: Yes, we provide repair and resizing services for a nominal fee. Contact us for assistance.
7. Legal & Warranty
Q: Do your diamonds come with certification?
A: Yes, all our certified diamonds come with an authentic grading report.
Q: What if my shipment is lost or damaged?
A: If we handle shipping, the responsibility is ours, and we insure products under a third-party provider.
Q: What is the governing law for disputes?
A: All transactions and disputes are governed under the laws of Surat jurisdiction.
8. Contact Us
Q: How can I contact Zarna Jewels?
A: For inquiries, please reach out via:
- Email: ZarnaJewels@gmail.com
- Phone: +91 8733947879, +91 9825165050 (INDIA)
- Address: 301 - Siddharth Complex, Above Navrang Khaman, Hirabuag, Varachha Road, Surat
We are happy to assist you with any further questions!
