Return Policy – Zarna Jewels (A Brand of Sheladiya Diamond)

Last Updated: 30.01.2025

1. Overview

At Zarna Jewels, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 15-day return policy from the date of delivery. This policy outlines the terms and conditions for returns, exchanges, and refunds.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The return request must be initiated within 15 days of the delivery date.
• The item must be in its original condition, unused, and without any damage or alterations.
• The product must include all original packaging, certificates, and accessories.
• Custom-made or personalized jewelry is not eligible for returns unless defective or damaged upon arrival.

3. Return Process

1. Contact our customer support team at Zarnajewels@gmail.com or +91 8733947879 within 15 days of receiving your order.
2. Provide your order number, details of the item, and reason for the return.
3. Once your request is approved, we will provide instructions for the return shipping.
4. Ship the item back using a trusted courier service with tracking to ensure safe delivery.
5. After receiving and inspecting the returned item, we will process your refund as store credit.

4. Refund Policy

• Refunds will be issued as store credit only, which can be used for future purchases.
• Refunds will be processed within 7-10 business days after the returned item passes quality inspection.
• If the returned product is damaged, altered, or missing components, the refund request may be denied.

5. Return Shipping & Costs

• The customer is responsible for all return shipping fees.
• Any taxes, duties, or additional charges associated with the return shipment must be covered by the customer.
• We recommend using a trackable and insured shipping service to avoid loss or damage during transit.

6. Exchanges

• Exchanges are allowed only for defective or damaged items.
• If you receive a damaged item, notify us within 48 hours of delivery with photographic proof.
• Once verified, we will replace the item at no additional cost.

7. Exceptions & Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized jewelry.
• Items that have been resized, engraved, or modified after purchase.
• Items that show signs of wear, damage, or improper handling.

8. Legal & Jurisdiction

• All return and refund processes will be governed under the laws of Surat jurisdiction.
• Zarna Jewels reserves the right to modify or refuse returns if the terms are not met.

9. Contact Us

For return-related inquiries, please contact:

• Email: Zarnajewels@gmail.com
• Phone: +91 8733947879 , +91 9825165050 (INDIA)
• Address: 301 - Siddharth Complex, Above Navrang Khaman, Hirabuag, Varachha Road, Surat

By purchasing from Zarna Jewels, you agree to the terms of this Return Policy. If you do not agree, please refrain from making a purchase.