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We cut, polish and set our laboratory-grown diamonds and make our jewellery ourselves in Surat, so we know how each piece is made and we stand behind it. Every piece is inspected before it leaves our workshop, and every piece is covered by our Lifetime Manufacturing Guarantee.
What the guarantee covers
- Faults that come from how the piece was made, such as a weak join, a faulty clasp or a stone that was not set correctly.
- All Zarna Jewels jewellery, for the lifetime of the piece.
- Repair free of charge once our team has confirmed the fault is a manufacturing defect.
What it does not cover
- Accidental damage, such as a knock that bends a prong or a crushed band.
- Misuse of the jewellery.
- Normal wear and tear, such as scratches, bent prongs or broken chains.
- Loss or theft. For that, see jewellery insurance.
If your piece needs work that the guarantee does not cover, we send you a detailed quote before we start, and nothing is done without your approval.
How to use the guarantee
- Email care@zarnajewels.com or call +91 8733947879 with your order number, a description of the problem and, if you can, a photo.
- Pack the piece securely and send it with a tracked and insured courier to the address below.
- Our team inspects it. If the fault is a manufacturing defect, we repair it free of charge and send it back to you.
- If the work falls outside the guarantee, we quote first and only go ahead once you agree.
Zarna Jewels – Customer Service Department
301 - Siddharth Complex, ABove Navrang Khaman, Hirabaugh, Varachha Road, Surat, India
For security, do not write “Zarna Jewels”, “diamonds” or “jewellery” on the parcel.
Keep your jewellery in top condition
Most problems are prevented with a little care and a yearly check of the stone settings. Read our jewellery care guide, or cover cleaning, stone tightening and small repairs with a Jewellery Care Plan.
Frequently asked questions
How long does the guarantee last?
For the lifetime of the piece. There is no time limit on manufacturing defects.
Is a bent prong or a lost stone covered?
A stone lost because it was not set correctly is a manufacturing defect and is covered. A prong bent by a knock is accidental damage and is not, but we can repair it for a quoted fee.
Do I need my receipt?
Please quote your order number so we can find your piece and its details.
